Smart Practices on Providing Support for your Product
Topic Category: Support
Speaker Type: National
Speaker Bio:
Asmita is a plugin developer and a support engineer at wptravelengine.com. She enjoys solving problems and dedicates her time to perfecting her knowledge about WordPress Plugins. Her ideal day would consist of reading books or traveling with her close friends.
Session Summary:
Providing Better Customer Support is very crucial in WordPress Business. In this session, we will discuss some smart practices to respond quickly while reducing the support tickets and ways to handle refund tickets and get good reviews at the same time. We will also discuss some WordPress Support Forum Tricks.
Intended Audience: Developers and Support Reps